Accessibility Statement

Pactwise LLC is committed to making its platform accessible to people with disabilities. We treat accessibility as an ongoing engineering practice, not a one-time project: every release is checked against automated accessibility tests, and we audit critical user flows manually with assistive technology.

This statement describes the conformance level we target, what we have shipped, what we know is still in progress, and how to tell us when we have fallen short.

We target the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA published by the W3C. WCAG 2.2 AA is a strict superset of WCAG 2.1 AA and 2.0 AA, so our conformance evidence is also usable for:

• the Americans with Disabilities Act (ADA) Title III, where WCAG 2.1 AA is the de facto standard cited in U.S. Department of Justice guidance and case law;
• the EU European Accessibility Act (EAA), which references EN 301 549 v3.2.1 / WCAG 2.1 AA;
• Section 508 of the U.S. Rehabilitation Act (2018 refresh, WCAG 2.0 AA);
• the UK Equality Act 2010, the Accessible Canada Act, the Australian Disability Discrimination Act, and the Ontario AODA, all of which reference WCAG 2.0 / 2.1 AA in practice.

As of April 27, 2026, the platform implements:

• semantic HTML structure with a single <main> landmark per page and a working “Skip to main content” link on every public route;
• proper labelling of form controls, icon-only buttons, and navigation landmarks;
• ARIA live regions for dynamic content (toast notifications, AI assistant responses, status indicators) so screen reader users hear updates;
• brand colors that meet AA contrast on body text against both light and dark backgrounds, with a documented “decorative-only” rule for the shades that don't qualify for text;
• honor for the prefers-reduced-motion media query, disabling non-essential animation for users who request it;
• automated axe-core accessibility tests in our continuous integration pipeline that block regressions on every change;
• a documented engineering runbook so contributors know how to keep new code compliant.

The platform is designed to be compatible with current versions of widely used assistive technologies, including:

• screen readers including NVDA on Windows, VoiceOver on macOS and iOS, and TalkBack on Android;
• browser zoom up to 200% and OS-level text-size controls;
• full keyboard-only navigation for the public site and critical flows;
• modern desktop browsers (Chrome, Firefox, Safari, Edge) at their two most recent major versions.

We are publishing this statement during an active accessibility improvement program rather than waiting for perfection, because users deserve to know where we stand. The following areas are tracked and being remediated:

• parts of the authenticated dashboard still rely on color tokens scheduled for the same accessibility-friendly migration we have completed on public pages;
• some interactive list rows and cards inside the dashboard use non-button elements with click handlers; we are migrating these to native buttons so keyboard and screen reader users get the right semantics;
• the contract document viewer in the external vendor portal is a custom HTML renderer, not a native PDF; we are adding keyboard zoom, page navigation announcements, and focus management;
• this statement is currently self-attested. We intend to commission a third-party accessibility audit before publishing a Voluntary Product Accessibility Template (VPAT 2.5) for procurement use; until that audit lands, customers requiring an independent VPAT should contact us for the most recent draft and remediation roadmap.

If you encounter any barrier that prevents you from using Pactwise, we want to hear about it. Please email legal@pactwise.ai with the subject line “Accessibility issue” and include:

• the URL or page where the issue occurs;
• your operating system, browser, and any assistive technology in use (e.g., NVDA on Windows 11 Chrome);
• a description of what you were trying to do and what went wrong.

We will acknowledge your message within five business days and provide a target remediation timeline in the same response. Critical-severity issues that prevent core use of the product are treated as production incidents.

If a response from legal@pactwise.ai does not resolve your concern, you may escalate to the appropriate regulator for your jurisdiction (for example, the U.S. Department of Justice ADA section, your EU member state equivalency body, or the UK Equality and Human Rights Commission). We will cooperate fully with any such inquiry.

Pactwise LLC published this statement on April 27, 2026. We review it at least annually and after any major change to the platform.